Start with a conversation
Tell us your general location and what kind of help you are exploring. You do not need to send a medical history to make an initial enquiry. We can discuss your questions and whether our service may be suitable.
Understand needs and preferences
An assessment considers routines, communication, mobility, risks, goals and the people involved. We discuss consent and the appropriate way to share any detailed records or sensitive information.
Agree the plan and costs
We explain the proposed support, availability, visit arrangements, costs and any terms before you decide. No service starts just because you have sent a form.
Start, listen and review
The agreed plan guides the support. We discuss how to raise questions and review the arrangement as the person’s needs and circumstances develop.
Funding and practical questions
Care may be arranged privately or through relevant funding and commissioning arrangements. Eligibility and assessments for public funding are decided by the appropriate public body. We can discuss the information you need about our service and proposed costs.